rg772 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how rg772 ("rg772," "we," "us," "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," "Data Subject") who access or use the rg772 online gaming platform, including the website at rg772.net and any associated interfaces or services.

This Policy applies to all personal data processing activities carried out by rg772 in connection with the provision of its online casino, sports betting, and related services to players primarily located in the Philippines. It covers data collected through account registration, platform usage, payment transactions, customer support interactions, and any other touchpoint between you and rg772.

By registering an account with rg772 or by continuing to use the rg772 platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein, where such processing is based on your consent.

2 Data Controller Identity

rg772 acts as the Data Controller in respect of the personal data it processes about registered players and website visitors. As Data Controller, rg772 determines the purposes and means of processing your personal data and bears primary responsibility for ensuring that such processing complies with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

rg772 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable privacy laws. If you have any questions or concerns regarding data privacy, you may contact the rg772 DPO via email at [email protected] with the subject line "Data Privacy — DPO Inquiry."

3 Data We Collect

rg772 collects personal data in several ways: directly from you when you register or interact with the platform, automatically through your use of the website, and from third-party sources where necessary for verification and compliance purposes. The categories of personal data we collect are described below.

3.1 Account Registration Data

When you create an rg772 account, we collect the following information:

• Full legal name (first name, middle name, last name)
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address (including city and province within the Philippines)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and to verify your identity, rg772 may collect:

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys national ID)
• Proof of address documents (e.g., utility bills, bank statements dated within 90 days)
• Selfie or liveness verification photographs for document matching
• Proof of payment method ownership where required

3.3 Financial & Transaction Data

When you make deposits or withdrawals, rg772 collects:

• Payment method details (GCash mobile number, Maya account reference, bank account last four digits — full card or account numbers are never stored by rg772)
• Deposit and withdrawal amounts and timestamps
• Transaction reference numbers from payment providers
• Wagering history, game session records, and win/loss records

3.4 Technical & Usage Data

When you visit or use the rg772 platform, we automatically collect certain technical information:

• IP address and approximate geographic location
• Device type, operating system, and browser type and version
• Pages visited, features used, and time spent on the platform
• Session logs, error reports, and platform performance data
• Referring URL (the website or link that directed you to rg772)

3.5 Customer Support Data

When you contact rg772 customer support via Live Chat or email, we collect the content of your communications, including any personal data you voluntarily share in the course of seeking assistance. Support interactions are logged and may be retained for quality assurance, training, and compliance purposes.

4 How We Use Your Data

rg772 uses the personal data it collects for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your consent or establishing an alternative lawful basis.

Where rg772 relies on your consent as the legal basis for processing (such as for marketing communications), you may withdraw that consent at any time by contacting [email protected] or by updating your communication preferences within the account settings dashboard.

5 Legal Basis for Processing

rg772 processes personal data only where a lawful basis exists under the Philippine Data Privacy Act of 2012 and, where applicable, other relevant legislation. The lawful bases rg772 relies upon include:

• Contract Performance: Processing necessary for the performance of the contract between you and rg772 — primarily, delivering the online gaming services you have registered for and managing your account.
• Legal Obligation: Processing required for rg772 to comply with applicable Philippine laws and regulations, including anti-money laundering obligations, responsible gaming requirements, and tax reporting obligations.
• Legitimate Interest: Processing carried out in pursuit of rg772's legitimate business interests where those interests are not overridden by your data protection rights. Examples include fraud prevention, platform security, and general operational analytics. rg772 has conducted legitimate interest assessments for all processing activities in this category.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional platform personalization features. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

6 Sharing & Disclosure

rg772 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

6.1 Payment Service Providers

To process deposits and withdrawals, rg772 shares relevant transaction data with licensed payment providers including GCash, Maya, BPI, BDO, Metrobank, and other payment partners listed on the platform. These providers receive only the data necessary to complete the specific transaction and are contractually bound to use it for no other purpose.

6.2 Identity Verification Providers

rg772 uses third-party KYC and identity verification service providers to assist with the processing of identity documents and liveness checks. These providers operate as data processors on rg772's behalf and are subject to strict data processing agreements that prohibit use of your data for their own purposes.

6.3 Regulatory & Law Enforcement Authorities

rg772 may be required by law to disclose personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities, including but not limited to the Anti-Money Laundering Council (AMLC) and applicable gaming regulatory authorities. Such disclosures are made only to the extent required by applicable law and in compliance with due process requirements.

6.4 Technology & Infrastructure Partners

rg772 uses third-party technology providers for cloud hosting, data storage, analytics, and platform operations. These providers process data on rg772's behalf and are bound by data processing agreements that require them to maintain appropriate security standards and to process data only in accordance with rg772's instructions.

6.5 Game Software Providers

Some games available on rg772 are provided by third-party game studios and software providers. These providers may receive anonymized or pseudonymized technical data (such as session identifiers and game round data) necessary for game delivery and integrity verification. They do not receive your personally identifiable information unless this is necessary for the resolution of a game dispute.

7 Data Retention

rg772 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your active account relationship with rg772, plus a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping obligations under Philippine law.
• KYC and identity verification records: Retained for a minimum of five (5) years from the date of account closure or the date the relevant transaction was completed, whichever is later.
• Transaction and wagering records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for a maximum of three (3) years from the date of the interaction, unless longer retention is required for the resolution of an ongoing dispute or legal proceeding.
• Marketing consent records: Retained for the duration of your consent and for a period of two (2) years following withdrawal of consent to demonstrate compliance.
• Technical logs and usage data: Retained for up to twelve (12) months, after which they are either deleted or irreversibly anonymized.

When data is no longer required for any lawful purpose, rg772 will securely delete or anonymize it in accordance with its internal data deletion procedures.

8 Security Measures

rg772 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: All data in transit between your device and rg772's servers is protected with 256-bit SSL/TLS encryption. Sensitive data at rest — including KYC documents and financial data — is encrypted using industry-standard encryption protocols.
• Access Controls: Access to personal data within rg772's systems is restricted on a strict need-to-know basis. All staff with access to personal data receive mandatory data privacy training and are subject to confidentiality obligations.
• Two-Factor Authentication: rg772 supports and encourages the use of two-factor authentication (2FA) for player accounts to protect against unauthorized account access.
• Regular Security Audits: rg772's platform undergoes regular third-party penetration testing and security assessments to identify vulnerabilities. Critical findings are remediated within defined timeframes.
• Data Breach Response: rg772 maintains a documented data breach response plan. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rg772 will notify the National Privacy Commission and affected data subjects within the timeframes required by Philippine law.

9 Cookies & Tracking Technologies

rg772 uses cookies and similar tracking technologies on its website to provide a functional, personalized, and secure platform experience. A cookie is a small text file placed on your device by a web server when you visit a website.

9.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help detect and prevent fraudulent activity. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Used to understand how players interact with the rg772 platform — for example, which pages are visited most frequently or where errors occur. This data is used in aggregate and anonymized form to improve the platform experience.
• Functionality Cookies: Remember your preferences such as language settings, preferred game categories, and display settings to provide a more personalized experience on return visits.
• Marketing Cookies: Used to measure the effectiveness of rg772's marketing campaigns and to deliver relevant promotional content. These cookies are only placed with your consent, which you may withdraw at any time by updating your cookie preferences.

You can manage your cookie preferences at any time through your browser settings or, where a cookie preference center is available, directly within the rg772 platform. Please note that disabling certain categories of cookies may affect the availability or functionality of some platform features.

10 Minors & Age Restriction

The rg772 platform is strictly intended for adults who are 21 years of age or older, in accordance with applicable Philippine gaming regulations. rg772 does not knowingly collect personal data from individuals under the age of 21.

As part of the account registration and KYC process, rg772 takes active steps to verify that all players meet the minimum age requirement before granting access to gaming features. Where rg772 becomes aware or has reasonable grounds to suspect that personal data has been collected from a person under 21, that data will be promptly deleted and the associated account will be closed.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account with rg772 or provided personal data to rg772 without your consent, please contact us immediately at [email protected] and we will investigate and take appropriate action without undue delay.

11 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by rg772. rg772 is committed to honoring these rights promptly and without unnecessary obstacles.

To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Data Privacy — Rights Request." rg772 will acknowledge your request within five (5) business days and will respond substantively within fifteen (15) business days, or within any shorter timeframe required by applicable law. We may request identity verification before processing a rights request to ensure that personal data is not disclosed to unauthorized parties.

12 Cross-Border Data Transfers

In the course of operating the rg772 platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where rg772's cloud hosting infrastructure or third-party technology partners are located in other jurisdictions.

Where such cross-border transfers occur, rg772 takes steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act. These safeguards may include standard contractual clauses, binding corporate rules, or reliance on the adequacy decisions of the National Privacy Commission where applicable.

rg772 will not transfer your personal data to a jurisdiction that does not provide an adequate level of protection for personal data without first putting in place appropriate safeguards and, where required, obtaining your consent.

13 Changes to This Policy

rg772 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or platform features. When changes are made, the updated Policy will be published on this page with a revised "Last Updated" date at the top of the document.

Where changes are material — meaning they significantly affect your rights or how your personal data is used — rg772 will provide advance notice via email to your registered address or via a prominent notification on the platform at least seven (7) days before the changes take effect, where practicable.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to rg772's data processing practices, please contact our Data Protection Officer using the details below:

• Email: [email protected] — subject line: "Data Privacy Inquiry"
• Live Chat: Available 24/7 on every page of the rg772 platform

If you are not satisfied with rg772's response to your privacy inquiry or complaint, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC), which is the supervisory authority responsible for the enforcement of the Data Privacy Act of 2012 in the Philippines.

This Privacy Policy was prepared for the rg772 platform serving Filipino players. rg772 is committed to upholding the privacy rights of all its players in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.